I often use a DNA analogy when talking about the culture of an organization. Typically, the culture is so embedded, so ingrained into its people that it’s much like our DNA is to our eye color and personalities. It is the ONLY thing that sets us apart as humans—or as sales people—our unique DNA. Changing the DNA in your workplace may be as difficult as altering it in your … [Read more...]
Building Customer Loyalty
A satisfied customer is not a loyal customer by any means. I build brand and customer trust by being loyal to THEM and by NOT expecting them to be loyal to me! How do I build customer loyalty? I earn loyalty by giving it. I do it one “D” at a time: Discover (what is important or of value to my customer), Decide (what their experience will look like), Deliver (what I … [Read more...]
Thank You
This week as everyone prepares to give thanks for their family, or a meal or their favorite football team, I find myself wanting to thank the people who made me who I am today. Until recently re-building friendships on Facebook, I would not have been able to tell you how much people from my past…my way, way back in the past…are very much a part of who I have become. It is … [Read more...]
What’s Your Story
What’s your life's story going to be? I’m reading a book by Donald Miller called A Million Miles in A Thousand Years where Miller re-writes his own life, edits it actually, for adaptation to a screenplay. Given the chance, would you perform a re-write? I’m not finished with the book, but the question I am asking myself alongside Miller is why not go ahead and re-write it … [Read more...]
Behind the Mask
The Stones said it best when they advised, “You can’t always get what you want. But if you try sometimes you just might find…you get what you need.” That’s really what life is all about, right? Getting our basic needs met; the rest of our time is spent trying on different masks, cloaked in various costumes being who we need to be to realize those primal goals. Well, maybe … [Read more...]
How Much Help is Enough?
There is a pivot point we all need to find between being too caring or too cold when employees have personal issues. Women, hard-wired to be compassionate and consider others first, often get stuck in the caring rather than cold region. Here is an example: Roberta, a valued administrative assistant who does great work and is dedicated to her company had … [Read more...]
The Little Things
My pal Ben Franklin once said, "A little neglect may breed mischief: for want of a nail the shoe was lost; for want of a shoe the horse was lost; and for want of a horse the rider was lost." I love this quote because I'm somewhat little myself and I have been known to breed some mischief every now and again! But seriously, it reminds me how the little things are so very … [Read more...]
Perfecting Your “Gut”
No, this is not another fitness angle promising tight abs in 10 days. Good thing because I just ate what giants might refer to as a really big helping (or what the rest of us might call three average portions) of my favorite dessert and I’m in no mood to discuss my waistline. The part of the gut I want to discuss today is the part that just knows when something is wrong or … [Read more...]
When Your Best Isn’t Good Enough
My father-in-law used to share philosophical quips with me and thankfully some of them have stayed with me. One of my favorites simply states that, "Good enough, seldom is!" Seriously, that's a doosie! Doing as good as you CAN is a totally different statement than doing as good as POSSIBLE. Seems like semantics, but I know the difference; I have experienced the … [Read more...]
Sarah Present Joins the Women On Business Writing Team
I'm very happy to announce that Sarah Present is joining the Women On Business writing team. Sarah brings with her a unique perspective on health as it relates to the busy and hectic lives of business women. Please join me in welcoming her to the Women On Business team! About Sarah Present Sarah Present is employed in the mortgage division of Flagstar Bank in addition … [Read more...]