Oftentimes, there is more risk in customer service when the answer to our concerns is “yes.” Can you help me? Will you make an exception and do this for me just this once? Could you look into this issue I’m having? Being helpful comes with a price, and the price is more work. But what if the tables were turned and the risk was actually in saying “no.” How much better would … [Read more...]
“Free” can get your clients going wild! But what’s in it for you?
Blog from Maribeth Kuzmeski of Red Zone Marketing If you create a surprising offer, people will pay attention. If you offer something of real value for free, people will listen (and oftentimes share with others). In fact, “free” can convert price shoppers into loyal clients. This is the model that online print company Vistaprint used to generate over $500 million in … [Read more...]
Killing Your Competition with (Client) Kindness
Five Core Principles for Turning Clients and Prospects into Raving Fans Once upon a time customer service meant more than pressing 2 to wait (and wait and wait) for “the next available representative.” Companies valued those who bought their goods and services and went the proverbial extra mile to make them happy. Today we’re more likely to hear about a company that’s … [Read more...]