I have spent many years speaking about the concept of creating an exceptional client experience. I even have the term, “Client Delight” trademarked because of the educational materials I have created around this topic. But recently, I read something in Harvard Business Review (July-Aug 2010) that made me change my thinking on this topic, quite drastically actually. The … [Read more...]
Excessive Interviewing – What Has Happened to Courting Top Talent? Should Companies Pay for Excessive Interviews?
More than ever, I am hearing top talent from various positions and industries express their discontent with lengthy interviews processes, poor recruiting etiquette and indecisive decision-making on behalf of companies. While we are still experiencing an employers market, the employer needs to regain focus and treat candidates with dignity and respect. Until that happens, … [Read more...]