Traffic. Everyone wants more of it. There is never enough to go around it seems. One marketer says to use Facebook. The other says to use Pinterest. The other says to use Google AdWords. Another one says to use Instagram. So many options, so little time. I always ask my clients what’s the purpose for their wanting more traffic. Their answer is usually something like … [Read more...]
4 Awesome After-Sales Techniques that Attract Loyal Customers
Gaining customer loyalty is always a key achievement for any business since revenue comes mostly from repeat business. In fact, maintaining relations with a loyal customer costs five times less than attracting new ones. The information age plays favorably towards buyers since they can acquire product information easily from the Internet. This makes comparing brands a lot … [Read more...]
PR 101: Customer Service Counts
Interesting business conversations can crop up just about anywhere—if you're paying attention and know exactly how, and when, to jump in. Such was the case the other day, during an informal meeting with a potential client. Informal, because our entire meeting took place at the checkout counter of her specialty food market. I knew from the start, that there would be … [Read more...]
Customer Service Lessons from Women Entrepreneurs
NEWS AND INSIGHTS UPDATE: What can women entrepreneurs teach us about customer service? Rieva Lesonsky of American Express OPEN Forum provides some specific lessons that women entrepreneurs are using to redefine customer service. Some of the customer service techniques that women entrepreneurs are using might be considered byproducts of innately female characteristics. … [Read more...]
Laws of Attraction – Attracting the People You Want
What kind of people are you attracting? Are you attracting the kind of people you want to work with? Or the contractors you want working for you? When writing on your website, twitter, help wanted ads, whatever it may be; it's important to write for the people you want to read it. If you have everything written in very professional language with a very professional … [Read more...]
The view from the top
Let’s face it, we all went in to business because we were really good at something and thought we could do it better. A couple of years later, we have learned some new things and are a little less willing to listen to someone else’s advice. But what if that advice is coming from a client? I recently had a situation where some unwanted advice led to a deeper understanding of my … [Read more...]
How GenX Affects Your Business
I was doing something decidedly none business yesterday (replacing my dead dryer) and the sales representative that was helping me was glued to his IPAD. Now I applaud the store for the use of technology to create a more accurate account of inventory, but to run a business you actually have to talk to your customers! The sales representative was great; he was friendly and … [Read more...]
Verizon Are You Listening?
As of January 15th Verizon will start charging its customers a $2.00 convenience fee for paying their bills on-line via a credit card. Now as a Verizon customer myself for my home and business, let me address all the ways that this situation was mishandled and hopefully give a summary of how customers don't want to be treated. Don’t spring change on your … [Read more...]
Does Customer Experience Trump Price?
Guest post by Sarah Hedayati (learn more about Sarah at the end of this post) When you go into a business, what’s more important to you: price or the experience that takes place? While you may be thinking, “I lean toward experience, but it won’t matter if the price is beyond what I can afford.” There is a line that separates price from experience. In general, most people will … [Read more...]
Promises to Clients You Can’t Keep
Did you ever make a big promise you can’t keep? Oftentimes there is a disconnect separating what we commit to do and what we actually can deliver. And not delivering on a promise is far worse than never committing to do something in the first place. At a hotel this week I was offered 3 things at check in. It was midnight and I was tired, but I did answer the questions … [Read more...]